Privacy Policy
Last updated: May 2026
1. Overview
AivelX (“AivelX”, “we”, “our”, or “us”) operates an analytics software platform providing market structure monitoring, analytical dashboards, automated data summaries, and educational financial research tools.
This Privacy Policy explains how we collect, use, store, and protect information when users access the AivelX website, Discord-integrated services, newsletters, or software tools.
2. Information We Collect
We may collect the following categories of information:
- Email addresses submitted through newsletter subscriptions or account registration
- Basic account and billing information processed through third-party payment providers
- Usage analytics, browser type, device information, and interaction metrics
- Discord account identifiers required for workspace access management
- Customer support communications and feedback submissions
3. How We Use Information
Information may be used to:
- Provide access to AivelX software features and analytics services
- Manage subscriptions, billing, and customer accounts
- Improve platform functionality, performance, and reliability
- Deliver newsletters, platform updates, and service notifications
- Maintain security, fraud prevention, and operational integrity
- Respond to customer support requests and inquiries
4. Payment Processing
Payment transactions are processed by third-party payment providers. AivelX does not directly store complete payment card details on its own servers.
Payment providers may independently collect and process billing information in accordance with their own privacy policies and compliance obligations.
5. Cookies & Analytics
AivelX may use cookies, analytics services, and similar technologies to understand website usage, improve performance, and monitor platform reliability.
These technologies may collect anonymous or aggregated technical information such as browser type, pages visited, session duration, and referral sources.
6. Data Sharing
AivelX does not sell personal information to third parties.
Information may be shared only with trusted service providers required for hosting, analytics, payment processing, customer communications, or operational infrastructure.
7. Data Retention
We retain information only for as long as reasonably necessary to operate services, comply with legal obligations, resolve disputes, and maintain business records.
8. Security
AivelX uses commercially reasonable technical and organizational safeguards intended to protect user information and platform integrity.
However, no online service or transmission method can guarantee absolute security.
9. User Rights
Users may request access, correction, or deletion of personal information where applicable under local laws and regulations.
Requests may be submitted to:
10. Changes to This Policy
AivelX may update this Privacy Policy periodically to reflect operational, legal, or platform changes.
Continued use of the platform after updates constitutes acceptance of the revised policy.